Responsible Gaming
at ccd44

At ccd44, responsible gaming sits at the heart of everything we do. We understand that for the vast majority of our players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, and Cox's Bazar — online casino games and sports betting are a form of entertainment. Our goal is to keep it that way: fun, controlled, and well within personal limits.

We recognise, however, that for a small number of players, gambling can become a problem. Problem gambling affects not just the individual but also their families and communities. That is why ccd44 has developed a comprehensive set of tools, policies, and resources designed to help every player stay in control of their gaming activity.

Our responsible gaming framework is built on four pillars: Prevention (rigorous age verification and player education), Control (deposit limits, session time limits, and time-out tools), Intervention (proactive monitoring and support outreach), and Recovery (self-exclusion options and referral to professional support services). These pillars apply equally whether you enjoy cricket betting during BPL season, spin the reels on our premium slots, or play live casino titles from providers like Evolution Gaming and Pragmatic Play.

ccd44 staff who interact with players — including our 24/7 live support team — receive regular responsible gaming training to help them identify and respond to signs of problematic behaviour with empathy and professionalism.

Protecting young people from exposure to gambling is one of ccd44's most fundamental responsibilities. We enforce an 18+ age restriction through multiple layers of verification and ongoing monitoring:

• Registration check: Every new player must provide their date of birth during registration. Players who declare an age below 18 are blocked immediately and cannot proceed.
• KYC document verification: Before processing any withdrawal, ccd44 requires government-issued identity documents — typically a Bangladesh National Identity Card (NID) or passport — to confirm that the account holder is aged 18 or above.
• Ongoing account monitoring: If ccd44 has reason to believe that an account is being operated by or on behalf of a person under 18, the account will be suspended pending investigation. Any funds deposited by an underage player will be returned.
• Parental controls: We strongly encourage parents and guardians in Bangladesh to use parental control software on shared devices to prevent minors from accessing online gambling platforms. Tools such as Net Nanny, Qustodio, and built-in device parental controls can help restrict access.

If you believe a minor has accessed a ccd44 account, please contact us immediately at [email protected] or via live chat. We will investigate and act swiftly. Protecting children from gambling harm is a shared responsibility, and ccd44 takes its role in that responsibility seriously.

Managing how much money you deposit is the single most direct way to ensure that gambling remains an affordable hobby. ccd44's deposit limit system works as follows:

• Daily limit: The maximum total amount in BDT you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) within a rolling 24-hour period.
• Weekly limit: The maximum total deposit amount across a rolling 7-day period.
• Monthly limit: The maximum total deposit amount across a rolling 30-day calendar period.

How to set or adjust your deposit limits: Log in to your ccd44 account, navigate to Account Settings, and select the Responsible Gaming section. Enter your desired limit value in BDT for each timeframe and confirm. Reductions take effect immediately. Increases are subject to a mandatory 7-day waiting period to protect against impulsive decisions made during a session.

What happens when a limit is reached: Once your deposit limit is reached for the relevant period, the ccd44 deposit system will decline further deposit attempts until the rolling period resets. You will receive a notification explaining that your limit has been reached and when it will next reset. During this time, you may still play with your existing account balance, but no additional funds can be added.

ccd44 recommends reviewing your deposit limits regularly — particularly at the start of a new month — to ensure they remain aligned with your personal financial situation. If you have lost your job, experienced a significant financial setback, or simply want to tighten your entertainment budget, reducing your deposit limits immediately is a smart and responsible step.

Sometimes you simply need a break. Whether you have had a frustrating session, feel that you have been gambling more than intended, or just want to step away for a while, ccd44's time-out tool lets you pause your account quickly and without judgement.

If you feel that gambling is causing significant harm to your finances, mental health, relationships, or daily functioning, self-exclusion is the right step. ccd44 makes the self-exclusion process straightforward and supports it with genuine commitment — not obstacles.

What happens during self-exclusion: Your account is immediately suspended. All access to the ccd44 platform — including mobile and desktop — is blocked. Any pending bonus offers are cancelled. You will be removed from all ccd44 marketing lists and will not receive any promotional communications. Any balance remaining in your account at the time of exclusion will be processed as a withdrawal to your registered payment method (bKash, Nagad, Rocket, or Upay) within 3 business days.

Attempting to circumvent self-exclusion by registering a new account with different details is a violation of ccd44's Terms & Conditions and will result in permanent banning of all associated accounts. ccd44 uses identity-matching technology to detect re-registration attempts by self-excluded players. If you are self-excluded and feel a strong urge to gamble, please reach out to one of the professional support organisations listed in the Support & Resources section below — they can provide immediate, confidential help.

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling is moving from a recreational activity to a harmful one. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use ccd44's responsible gaming tools and/or speak to a professional support service.

The following questions are designed to help you reflect honestly on your gambling behaviour. Answer each question privately and honestly. If you answer "yes" to three or more of these questions, we strongly recommend activating a time-out or self-exclusion on ccd44 and reaching out to one of the support organisations listed below.

You do not have to face gambling-related difficulties alone. ccd44's support team is available around the clock, and there are also independent professional organisations that specialise in helping people manage or overcome problem gambling. All of the contacts below are confidential and free of charge.